Due to high demand, Steam managers cancel orders and reimburse numerous users.
One of the great offers of the recent Black Friday was the significant reduction of the Steam Controller, the official command of Valve for PC, which happened to cost only 5.50 euros instead of the usual 49.99 euros, a bargain that quickly It sold out through the official Steam store. However, it seems that the demand has far exceeded the initial stock and Valve has been overwhelmed with many more purchase requests than expected, which has caused many users to receive the cancellation of the order along with the refund of the money.
Demand far superior to the offer
This is demonstrated by numerous users through forums such as Reddit, explaining each case and attaching captures of the message received by Steam, where the situation is explained and the cancellation of the order and the reimbursement of the amount of money invested in the same.
“During our recent offers, we have mistakenly accepted more Steam Controller requests than we can supply. As we are no longer manufacturing this product, we are unable to send you a Steam Controller and we will refund your purchase. ”
“You should have already received a full refund of the amount of money you have spent on the payment method you have used. Some payment methods take several business days to show the amount reimbursed until it returns to your account. We are really sorry for the confusion and inconvenience. ”
The main misfortune, beyond the cancellation of the order, is that many users will receive accessories that they bought together with the command despite the fact that Valve has canceled their order of the command, which will have extras such as battery covers and others that cannot use.
Although it is not widespread, there are many users who complain about an order for which they paid on time but ultimately will not receive.
Source | Reddit
