From the PlayStation team they publish a report of frequently asked questions; from network outages going through problems logging in.
Sony Interactive Entertainment has released a troubleshooting guide for Internet access and technical issues via PlayStation devices. The coronavirus crisis, which has precipitated the state of alarm in many countries in Europe, including Spain, has led to a massive increase in network traffic and simultaneous players, so the number of problems is also increasing.
"We have observed in our social network profiles that many of these questions that arise are quite common and that some have an easy solution," they indicate, so this guide serves as a complement to solve common problems in a matter of minutes, except in exceptional cases where the only way is repair through the SAT, they can be resolved from home.
What do we find in the PlayStation Troubleshooting Guide?
As we can see, these are the common problems that are solved step by step in the guide published by Sony on its official website in Spanish (available through this link).
Solution to network problems on PlayStation 4
- I have lost my PSN account ID or do not remember the password. How can I get back my account?
- I cannot connect the PS4 console to my home WiFi network.
- My PS4's internet connection has very low upload and / or download speeds. How can I improve my connection?
- I can't connect to my PSN account. What should I do?
Solution to technical problems of PlayStation 4
- The console does not turn on
- The screen remains black
- There is a disc stuck in the console reader
- My PS4's hard drive is full. How can I replace it with a higher capacity one?
- Hard disk does not work (data error)
- My PS4 gives an error code
Slower discharges during the coronavirus period
Sony Interactive Entertainment, in the voice of its CEO President, Jim Ryan, has issued an official statement where they let the PlayStation community know that they are working to provide Internet access to all users. The increase in traffic according to coronavirus is massive and, according to reports, they are registering “an unprecedented number of people”, which is why they have reduced the speed of downloads; in this way, the minimum bandwidth will be guaranteed for everyone in Europe, one of the main foci affected by the situation.
At FreeGameTips, we invite you not to leave home in the coronavirus quarantine period. With this selection of free video games for PS4, in addition, you will not need to spend a single euro to have dozens of hours of entertainment.
References | PlayStation
