We call the Nintendo Iberica telephone service to find out the current status of the service and how we should act in case of a problem.
The state of alarm decreed by the Government of Spain for the coronavirus, apart from the confinement of the population, is in an emergency period where businesses that are not of primary necessity must remain closed; at least until April 26. This implies teleworking in a multitude of sectors of the population, including those of the consumer service of many companies. In the case of Nintendo Iberica, it continues to operate with apparent normality.
Nintendo continues to repair consoles and peripherals during alarm: conditions
From FreeGameTips, we have contacted customer service by telephone using the number provided by the company when purchasing one of its consoles. As we are told, until today, April 13, the repair service for Nintendo Switch consoles and their derived peripherals (they mention the Joy-Con, specifically) continues to operate with a certain margin; also that of doubts regarding guarantees, release dates or Nintendo Switch Online.
Nintendo Switch video game covers | FreeGameTips
We have asked how the coronavirus is affecting the work of the technical team and whether, in this exceptional scenario, there is any kind of limitation when it comes to delivering a console in poor condition or a pair of controls away from its correct operation. On the one hand, Nintendo tells us that yes, on working days they continue to work on telephone support and on the management of sending and receiving both consoles and peripherals.
However, depending on the volume of daily requests, this situation may vary, so they encourage potential victims of a problem in their console or command to choose to prioritize the solutions provided by the SAC team by phone or in the digital guide of your web portal. Among them, provide the serial code included in each console to begin identifying problems that, in some cases, can be easily solved without sending the machine to repair.
Logistics and delivery times, an element to consider
There are a number of intangibles that don't depend on Nintendo, however. With the limitation of resources and logistics of the state of alarm in Spain (Article 14 of Royal Decree 463/2020, of March 14), some transport companies have either reduced their activity or are prioritizing the delivery of basic necessity products . Thus, the delivery or collection times for consoles can be "altered" because consumer electronics products do not fall into this category.
Finally, according to this medium, telephone help to complete games (guides, tricks …) is still active for those who need it.
References | Nintendo – Consumer Care; State official newsletter
