Follow our tutorial to learn how to return a game purchased on Steam and request a refund, either because you don't like it or have a problem.
Steam offers its users the return of video games purchased on Valve's own platform through a refund policy that we explain below, either because the title acquired is not to the liking of the player or because it has some kind of technical problem, such as incompatibilities with your equipment or a product status that does not conform to what the developer or publisher promises.
How to return a game on Steam
Thus, below we will explain how to request a refund for a game purchased on Steam so that the platform returns the money to your credit card or Steam wallet; Of course, you can only request a refund for games purchased on Steam and not for titles purchased through other video game code pages.
To request a game refund, however, it is necessary to meet the following characteristics:
- Have purchased the game within 14 days.
- Not having played the game more than two hours.
- If it is a DLC, it should not have been transferred.
Once we are clear about Steam's refund policies, we can request a refund. To do this, access Steam and go to your Game Library. Select the game you want to return and click on the Support tab of its file.
Now select the Technical Problem or Gameplay option, to go to another menu where you can further specify the situation to request a refund; In this form you can explain in detail the reason why you want to return the purchased game. Once requested, Steam will study the case; if accepted, it will take between 4 days and a week to become effective. In the case of not having started the game or not having given it away, the refund will take place in less than 48 hours.
