The Australian consumer and competition commission determines this after not wanting to return money for defective games purchased online.
Sony has lost an open case related to its Australian return policy on the PS4 digital store. The Australian Competition and Consumer Commission has won the lawsuit it had with the company and is forcing the publisher to pay $ 2.4 million (A $ 3.5M) for misleading consumers. The problem came from four buyers who saw that their money was not returned after buying digital games that they considered defective. The company alleged that the expected 14 days of the claim had passed or that they had been purchased digitally.
Now, the sentence indicates that they are reasons not contemplated by the laws of that country and have sanctioned the company. One of the arguments used by Sony is that they could not return the money if the developer did not authorize it and that if they finally did, it would be with a balance for the digital store of the Playstation Store, and not returning the money in the format that was received .
“What Sony says to consumers is false”
The head of the Australian Competition and Consumer Commission explains in a statement that the guarantee “does not expire when a digital product is downloaded and much less if 14 days or another arbitrary number chosen by the store passes”, he adds: “The that Sony says to the consumers is false and does not reflect the guarantee rights that the Australian consumers have “.
In addition, he adds that the returns must be either in physical money or with transfer with the original payment method of the user, unless it is he, and not Sony, who decides to receive the money in the balance of the digital store.
Source | VG247
