[ACT] Cyberpunk 2077: GAME will not be able to make game refunds

The chain of stores issues a statement in which it explains its inability to carry out such procedures. A few hours before they claimed to be able to do so.

[Actualización] GAME Spain will not be able to process returns

GAME Spain informs of its impossibility to process the refunds of the purchase amount. Despite the initial message, where they claimed to be able to offer “a refund of the amount of the title as long as 14 days have not passed and the purchase TICKET is kept”, open copies of Cyberpunk 2077 cannot be returned in this chain due to indications of the distributor. However, they urge you to contact CD Projekt RED through the email provided.

Returns # CyberPunk2077:

Due to the indications of the distributor in Spain, GAME will not be able to make these returns.

For this management, you can contact the game developer until 12/21: helpmerefund@cdprojektred.com

Just as they have indicated. https://t.co/FGY76FTACy

– GAME Spain (@VideojuegosGAME) December 14, 2020

The launch of Cyberpunk 2077 has not been the dream. The version of the base consoles (PS4 and Xbox One) has come out with multiple problems, to the point that CD Projekt RED has issued a public statement announcing that customers will have the possibility to return the product. But how is it managed if you have acquired it in physical format? The GAME store has stepped up and made it clear how to carry out this process, as well as the necessary requirements to receive the money back.

“Given the latest statements from the study responsible for Cyberpunk 2077, from GAME we offer a refund of the amount as long as 14 days have not passed and the purchase receipt is kept.” While for physical stores it is necessary to consult directly with them, those who bought the title through the web may request a return through the customer service form.

All in all, the store has echoed CD Projekt RED’s promise to improve the product in the months to come, advising players to wait for the new patches to become available. “From GAME we recommend waiting for the game patch that, from the studio they assure, will improve the quality and performance of Cyberpunk 2077.

ATTENTION:

About # CyberPunk2077 at GAME.

Customer service form: https: //t.co/hwhcE0eqIk pic.twitter.com/W51I4akx3C

– GAME Spain (@VideojuegosGAME) December 14, 2020

Studio apologies

The statement sent by the study on social networks has begun with the pertinent apologies. They apologize for not having shown the product “on the base consoles of the last generation” before its arrival in stores. Therefore, they explain, they have conditioned that the players could make a purchase decision according to the quality of the final product. The CD Projekt RED roadmap contemplates new patches, although the PS4 and Xbox One version won’t be fully fixed until February 2021.

Cyberpunk 2077 went on sale on December 10 on PS4, Xbox One, PC and Google Stadia. The PS5 and Xbox Series X / S version works thanks to backward compatibility, with certain improvements compared to the rest of the consoles.

Source | GAME