Players dissatisfied with the game, which won’t receive its final patches on consoles until February, can request a refund.
Cyberpunk 2077 is now available worldwide for PS4, Xbox One, PC, Google Stadia, and both PS5 and Xbox Series X | S through backward compatibility. The version status of the Sony and Microsoft base consoles is below the expected quality standards, a condition recognized by CD Projekt RED itself, which has agreed to the authorization of refunds for those users who are known to be dissatisfied with their purchase. There are conditions, deadlines and procedures that should be noted. We tell you.
Cyberpunk 2077 purchase right of withdrawal
Let’s start with what the Official State Gazette says in Spain. As explained in Article 71 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, modified by Law 3 / 2014, of March 27, “the consumer and user will have a minimum period of fourteen calendar days to exercise the right of withdrawal” in their purchase, but depending on the product in question – which has its own duty of information and documentation on this right—, once opened it may or may not be returned to the store where it was purchased.
Therefore, depending on the store where you bought it, if it is open or sealed (there are stores that sell new unsealed games), the response to your return and / or refund request may be different. Contact your store first.
Cyberpunk 2077
What CD Projekt RED says about the refund situation
In a statement published this Tuesday addressed to its investors, CD Projekt Red has clarified that it does not close a special relationship with Sony and Microsoft, but that the return policy is exactly the same with this video game as with any other product and, therefore , the situation of Cyberpunk 2077 is not different from that of other titles: you have to contact Sony and Microsoft directly, although depending on whether you have bought the game in physical or digital format, the procedures change.
There is also the option of contacting directly the email provided by CD Projekt to deal with incidents, send requests for refunds and more:
I have Cyberpunk 2077 in physical format and I want to return it
pic.twitter.com/jtF5WKCiro
– Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
If you have your physical copy of Cyberpunk 2077 and you intend to return it, as we indicated above, it all depends on whether or not the game is open. In case it is not open, you must contact the chain where you bought it with your purchase receipt (or proceed with a request if it is an online portal) before 14 calendar days have passed, although some stores extend that period return longer. Consult your particular case.
If it is open, you have to contact your store directly and explain the case. CD Projekt RED has authorized returns, but chains such as GAME Spain have already indicated that the distributor prevents them from proceeding directly to these refunds, also referring to contacting CD Projekt (
I have Cyberpunk 2077 in digital format and I want to return it
In this case, depending on whether you have bought it in the PlayStation Store (PS4 or PS5), or Microsoft Store (Xbox One or Xbox Series X | S), you must click on the links that we leave below. Also, on computer, Cyberpunk 2077 is currently marketed on GOG, Steam and the Humble Store.
GOG allows refunds if we have played a video game for up to 2 hours; Steam, according to Valve’s policies, does the same if we have bought the game less than 30 days ago; lastly, Humble Store extends this purchase warranty by two months, 60 days.
- How to request a refund for a purchase on the PS Store
- How to request a refund on Xbox
- Refund Policy on Steam and Request for Refunds
- Refund request in GOG
- How to request a refund at the Humble Store
You can read our Reviews of the console version of Cyberpunk 2077 here; the Reviews of the PC version in this other link.
References | CD Projekt RED, BOE
