PlayStation Releases Statement Confirming All Buyers Will Receive Their Money Back; withdrawn until further notice.
Sony Interactive Entertainment has withdrawn Cyberpunk 2077 from sale to the public through the PlayStation Store. The company has issued a statement to inform about this decision, which removes until further notice the new work of CD Projekt RED from the digital distribution channel of PS4 and PS5 consoles as a result of the reported problems. In addition, the Japanese firm is committed to ensuring that all players who have purchased the game digitally and are dissatisfied can have a guaranteed refund, without conditions.
Guaranteed money back for Cyberpunk 2077 purchases on PS Store
“SIE aspires to achieve a high level of consumer satisfaction, so we will offer a full refund to all players who have purchased Cyberpunk 2077 through the PlayStation Store,” begins the statement, published on Thursday night. “SIE is also removing Cyberpunk 2077 from the PlayStation Store until further notice,” they make clear. In this way, the only method of distribution of the video game on PlayStation consoles and on a global scale will be the stores, the physical format, except for news in this regard.
Regarding refunds: “Once we have confirmed that you have purchased Cyberpunk 2077 through the PlayStation Store, we will begin processing your refund. Please remember that the completion of your refund may vary depending on your payment method and financial institution ”, they end.
To process Cyberpunk 2077’s request for a refund of a copy purchased through the PS Store, a request must be submitted to this link; For their part, those who have purchased the title in physical format should consult – purchase ticket through – their store directly, since each franchise may have its own policy and the return conditions will vary. GAME Spain, for example, does not accept returns on open products at the express request of the distributor, but instead encourages you to write an email to the following email account, helpmerefund@cdprojektred.com, until before December 21, 2020.
Cyberpunk 2077 won’t return to PS Store until further notice
Sony’s decision around Cyberpunk 2077 is unprecedented in video games of this kind, one of the biggest productions not only of the year 2020 but of the entire generation of consoles. Despite recently applied patches, the version for PS4 and Xbox One consoles has serious problems; so much so that CD Projekt RED itself has apologized and anticipates that the game will not be finished until February 2021. The company now faces a steep drop in the value of its shares on the stock market.
